It is estimated that by 2020, one in five Americans will be Hispanic and, by 2050, that gap will shorten to one in three. According to the latest survey by the FDIC, nearly half of Latino households are currently underserved. So for financial institutions, this market segment’s rapid growth presents... Read more
CenturyLink’s Bilingual Customer Service hub in El Centro makes an uncommon connection with customers    On July 21, CenturyLink celebrated the 30th anniversary of the founding of its Bilingual Customer Service Center in Phoenix, Arizona. The first bilingual telecommunications call center in the United States and the longest tenured bilingual... Read more
Developing the Next Generation of Chief Diversity Officers in Higher Education By Oliver Tomlin, Senior Partner, Witt/Kieffer   The role of chief diversity officer at colleges and universities has blossomed and evolved over the years. It has gone from being a primarily tactical position to a strategic one, requiring a... Read more
Simply changing your approach can help turn critics into champions   By Robin Pedrelli Organizations have struggled with the concept of middle manager engagement since middle managers became part of the picture. And this phenomenon is not reserved for Diversity and Inclusion practitioners alone. Too often, organizations forget the... Read more
By Noelle Bernard For more than 40 years, Niagara University has helped students pursue roles in service and management careers through its renowned College of Hospitality and Tourism Management. Nestled a few miles from the Canadian border and the rushing waters of tourist hot spot, Niagara Falls, the university... Read more
By Alanna Klapp Diversity may not be the first thing that comes to mind when you think of the National Park Service, but there is a long history of few minorities visiting national parks or working in the conservation and environmental fields. The Student Conservation Association (SCA) and its... Read more
By Elizabeth Dipp Metzger Financial Adviser, New York Life As I look at the sunrise from my airplane window on the way to a business meeting in Dallas, my blessings wash over me. I am a daughter of wonderful parents, an aunt to the coolest kids I know, a wife,... Read more
A discussion with Top Pharmaceutical Executive Pedro Lichtinger By Alanna Klapp Pedro Lichtinger has spent almost four decades in the pharmaceutical industry and is one of the few Hispanic pharmaceutical executives. He served most recently as the president and CEO of Optimer Pharmaceuticals and before that, he was president of... Read more
By Catalyst The United States is one of the most diverse countries in the world. Our diversity is a strength that leads to innovation and ingenuity. US corporate boards should be tapping into that strength by recruiting qualified women and minority directors with varied talents, backgrounds, and perspectives. Unfortunately,... Read more
BP leaders Redia Anderson and Kathleen Martinez share their strategies for engaging diverse employees, customers, and vendors. An American Petroleum Institute study shows that the shale boom, along with an expected barrage of baby boomer retirements, will likely drive a hiring surge in the energy sector in the coming... Read more